AUSTRALIAN CONSUMER LAW

UNDS AND RETURNS

WE ARE NOT REQUIRED TO PROVIDE A REFUND, ITEM REPLACEMENT, OR ITEM DESIGN CHANGE FOR YOUR ITEM/S (AFTER YOU HAVE PURCHASED IT) IF YOU CHANGE YOUR MIND. ​​BUT YOU CAN CHOOSE A REFUND OR EXCHANGE IF AN ITEM WE SUPPLY HAS A MAJOR PROBLEM

A “MAJOR PROBLEM” IS WHEN AN ITEM:

 - HAS A PROBLEM THAT WOULD HAVE STOPPED SOMEONE FROM BUYING THE ITEM IF THEY HAD OF KNOWN ABOUT IT.

 - IS UNSAFE

 - IS SIGNIFICANTLY DIFFERENT FROM THE SAMPLE OR DESCRIPTION STATED ON OUR WEBSITE AND/OR ADVERTISING CAMPAIGNS.

 - DOESN’T DO WHAT WE SAID IT WOULD OR WHAT YOU ASKED FOR AND CAN’T BE EASILY FIXED.

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PRODUCT DISCLAIMER

WE QUALITY ASSURE ALL OF OUR HAND-CRAFTED LEATHER PRODUCTS YOU SHOULD FIND & CONSIDER THAT ALL OF OUR PRODUCTS ARE DURABLE & FREE FROM DEFECTS, ACCEPTABLE IN APPEARANCE & FINISH TAKING INTO ACCOUNT THE NATURE & PRICE OF OUR GOODS, INCLUDING ANY STATEMENTS REGARDING OUR PRODUCTS THAT ARE LISTED ON OUR DEMONMETALS WEBSITE & ITEM PRODUCT LABELING.​

 

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WEBSITE ANALYTICS - SITE VISTORS

 

INFORMATION WE COLLECT

WE RECEIVE, COLLECT AND STORE ANY INFORMATION THAT YOU ENTER INTO OUR WEBSITE AND/OR PROVIDE TO US IN ANY OTHER WAY to IMPROVE THE QUALITY OF SERVICE AND PRODUCTS THAT WE can OFFER AS A BUSINESS. WE, also, COLLECT THE INTERNET PROTOCOL (IP) ADDRESS USED TO CONNECT TO THE INTERNET, ANY E-MAIL ADDRESSES, CONNECTION INFORMATION, AND PURCHASE HISTORY ASSOCIATED WITH THIS.

 

PURCHASES/TRANSACTIONS

WHEN YOU CONDUCT A TRANSACTION ON OUR WEBSITE, AS PART OF THE PROCESS, WE COLLECT PERSONALLY IDENTIFIABLE INFORMATION (INCLUDING NAME, EMAILS, COMMUNICATIONS, POSTAL ADDRESSES, TELEPHONE NUMBERS, COMMENTS, FEEDBACK, PRODUCT REVIEWS, RECOMMENDATIONS, AND PAYMENT GATEWAY DETAILS) ALL OF WHICH ARE USED ONLY FOR THE REASONS RELATING TO THE DELIVERY OF YOUR ORDER; THIS USE OF YOUR PERSONAL INFORMATION IS FURTHER EXTENDED TO THE PARCEL TRACKING AND SIGNATURE ON DELIVERY SERVICE THAT WE PROVIDE FOR THE DELIVERY OF OUR ORDERS/PRODUCTS.

 

CREDIT CARD DETAILS

WE DO NOT COLLECT OR STORE ANY CREDIT CARD DETAILS.

 

DATA - ANALYTICS

WE ALSO USE SOFTWARE TOOLS TO MEASURE ANY ADDITIONAL DATA RELATING TO THE TIME AND WAY YOU INTERACT WITH OUR WEBSITE, INCLUDING SESSION INFORMATION AND PAGE RESPONSE TIMES. 

 

 

 

WEBSITE ANALYTICS USE

WE COLLECT BOTH NON-PERSONAL AND PERSONAL INFORMATION FOR THE FOLLOWING PURPOSES:

- TO PROVIDE AND OPERATE OUR BUSINESS SERVICES;

- TO PROVIDE OUR WEBSITE, USERS AND CUSTOMERS, WITH BOTH ONGOING AND UP-TO-DATE CUSTOMER ASSISTANCE AND TECHNICAL SUPPORT FOR THE USE OF OUR WEBSITE, PAYMENT GATEWAYS AND PRODUCTS/SERVICES THAT WE OFFER

- TO BE ABLE TO CONTACT OUR WEBSITE VISITORS, CUSTOMERS, NEWSLETTER SUBSCRIPTION USERS WITH GENERAL AND/OR PERSONALIZED SERVICE-RELATED NOTICES AND PROMOTIONAL MESSAGES

- TO CREATE AGGREGATED STATISTICAL DATA AND OTHER AGGREGATED AND/OR INFERRED NON-PERSONAL INFORMATION, WHICH WE MAY USE TO PROVIDE AND IMPROVE OUR BUSINESS SERVICES

- TO COMPLY WITH APPLICABLE INTENT LAWS AND REGULATIONS.

 

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NEWSLETTER SUBSCRIPTIONS

AS A PART OF THIS PROCESS, WE COLLECT AND STORE your NAME AND EMAIL ADDRESS FOR THE PURPOSE OF THE DISTRIBUTION OF DEMONMETALS NEWSLETTERS AND MARKETING CAMPAIGNS THAT RELATE TO BOTH OUR BUSINESS, PRODUCTS, SERVICES AND VARIOUS INDUSTRY RELATED NETWORKS THAT WE ARE ASSOCIATED WITH.

 

CONTACT FORM

WE COLLECT AND STORE INFORMATION THAT IS SUBMITTED VIA OUR CONTACT FORM TO ASSIST WITH GENERAL INQUIRIES. DURING THIS PROCESS VARIOUS PERSONAL INFORMATION WILL BE COLLECTED AND STORED, THIS INCLUDES NAMES, E-MAIL ADDRESSES, INQUIRY INFORMATION, AND QUESTIONS ASSOCIATED WITH.

 

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PERSONAL INFORMATION - STORAGE, USE, AND DISCLOSURE

DEMONMETALS –

OUR COMPANY IS HOSTED ON THE WIX.COM PLATFORM. WIX.COM PROVIDES US WITH THE ONLINE PLATFORM THAT ALLOWS US TO SELL OUR PRODUCTS AND SERVICES TO YOU. YOUR DATA MAY BE STORED THROUGH WIX.COM’S DATA STORAGE, DATABASES, AND THE GENERAL WIX.COM APPLICATIONS. THEY STORE YOUR DATA ON SECURE SERVERS BEHIND A FIREWALL. 

 

ALL DIRECT PAYMENT GATEWAYS OFFERED BY WIX.COM AND USED BY OUR COMPANY ADHERE TO THE STANDARDS SET BY PCI-DSS AS MANAGED BY THE PCI SECURITY STANDARDS COUNCIL, WHICH IS A JOINT EFFORT OF BRANDS LIKE VISA, MASTERCARD, AMERICAN EXPRESS AND DISCOVER. PCI-DSS REQUIREMENTS HELP ENSURE THE SECURE HANDLING OF CREDIT CARD INFORMATION BY OUR STORE AND ITS SERVICE PROVIDERS.

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SEE EACH THIRD-PARTY'S WEBSITE PRIVACY POLICY THAT WE USE FOR FURTHER DETAILS

 

WEBSITE ANALYTICS – WEB-STATS LINK 

WIX (HOST GATEWAY) – WIX LINK 

PAYPAL – (PAYMENT GATEWAY) PAYPAL LINK

AFTERPAY - (PAYMENT GATEWAY) AFTERPAY LINK

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